Example workflow · illustrative, not a customer case study

Resolve employee IT and HR requests automatically

🏢 Enterprises (1,000+ employees)👤 CIO / Head of Employee ExperienceDifficulty: AdvancedOps & Workflow Automation

The problem

IT and HR teams drown in repetitive tickets: password resets, access requests, policy questions.

1
Answer questions from company knowledge
An assistant searches policies and docs across SharePoint, Confluence and Drive and answers in Slack or Teams.
Glean Moveworks
2
Automate common requests
Requests like access changes are executed end to end in ServiceNow and HR systems.
Moveworks Leena AI
3
Escalate the rest
Anything the agent can't resolve becomes a ticket with full context.
Leena AI

Fewer repetitive tickets and faster answers for employees.

Qualitative. We do not publish time-saved or ROI figures until we have measured them.

Employee AI assistant

AI assistant platform that automates employee requests.

HR/IT/finance AI colleagues

Agentic AI for HR, IT and finance back-office work.

Enterprise search and agents

Enterprise AI agents, assistant and search over company data.

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