PolyAI
by PolyAI
Enterprise voice AI agents.
What it does
PolyAI builds enterprise voice agents that handle customer calls end to end, plus a dialog model API.
Key facts
- Pricing model
- Contact sales
- Starting price
- Not publicly stated / not verified
- Free tier
- Not publicly stated / not verified
- Deployment
- SaaS
- Integrations
- MCP
As mentioned on the vendor's site; not tested.
🇪🇺 EU / Swiss readiness
- Status
- 🇪🇺 EU-ready
- GDPR / DPA
- Certified SOC 2 Type 2, ISO 27001, PCI DSS, GDPR
- Data residency
- "Data residency US, UK, EU, APAC — no cross-region transfer"
- EU AI Act info
- Not publicly stated / not verified
- Source
- https://poly.ai/
We only record what the vendor states publicly. Always request the DPA and sub-processor list before buying. This is not legal advice.
Hands-on test
Not tested yet. When Verified, this section will show setup time, success on our standard task script, cost per run, screenshots and the retest date.
Are you the vendor? Request verification →Used in these example workflows
PolyAI alternatives
Other agents for the same job, ranked by overlap in jobs and integrations (not a quality ranking).
ElevenLabs Agents (ElevenAgents)
ElevenLabs
Build, test and deploy chat and voice agents for web, apps and call centres.
Fin (Intercom)
Intercom
A customer agent that resolves queries across the customer journey.
Ada
Ada
The agentic customer experience platform.
Botpress
Botpress
The AI agent platform for customer support.
Chatbase
Chatbase
AI agents for customer experience and support.
Crescendo
Crescendo
AI-native customer experience platform plus a deployment team.
Browse all: Customer Support agents